Stakeholder Member Login
If you are the breadwinner in your family and you pass away, your dependents could suffer a major financial blow in preparing and paying for your funeral.
A funeral policy is an effective way of making sure that your dependents don’t have to take on an unreasonable financial strain in order to pay for a funeral ceremony.
Consumers need to be very weary of entities and institutions that offer insurance products without being duly licensed. Please contact the FSB to verify whether you are dealing with a licensed financial services provider or insurance company.
Consumers should ensure that they buy such products from reputable and registered entities or individuals. The intermediary selling the product should be a licensed financial services provider (FSP) in terms of the Financial Advisory and Intermediary Services Act (FAIS). The policy must always be UNDERWRITTEN by a licensed long-term insurer even if the provider of the product is an FSP such as a funeral parlour. Consumers should ensure that the product(s) they buy address their needs and that they can afford insurance products that they buy. Non-payment of premiums (even if it is missing one month’s premium) may adversely affect the consumer or the benefits payable in that the policy may lapse.
A policy contract is a legal document issued by the insurance company containing details of benefits, premiums, terms and conditions and a policy number.
If you enter into a policy you must be provided with a summary of the policy or, upon request, with a copy of the policy contract.
Insurance premiums are normally paid on a monthly basis. You need to agree with your financial advisor or the insurance agent (the person selling you the policy) on the date when you must pay the premium – this agreed date should be stipulated in the policy document. It is also your responsibility to inform the insurance company if you want to change the date on which the premium will be paid.
Premiums on insurance policies normally increase with a certain percentage per year to keep track with inflation, as stipulated in the policy document. Premiums could also increase if there are too many claims under the policy, for example in the case of a group scheme policy. You need to confirm with the person selling you the policy when the premiums are expected to increase and this information should be clearly stipulated in your policy document.
Yes, it must be an official receipt stating the name, address and telephone number of the recipient, the policy number and the name of the long-term insurer on whose behalf the premium is received.
Most policies provide for premiums to be paid in cash through a debit order or a stop order. Make sure you understand how you must pay your premium. It is your duty to make sure that there is money in your bank account on the agreed date for the premium to be paid.
There may be waiting periods in the policy which will be shown in your policy document.
This is a period at the beginning of your cover when you will not be eligible for any policy benefits should death occur. Your policy document must indicate how long this period runs for. This will appear in the terms and conditions of the policy document.
These will appear in the terms and conditions of your policy document. Exclusions relate to conditions or diseases listed in the policy document which, if they result in the death of the life insured(s) (person(s) covered under the policy), no benefit will be paid. You should pay special attention to the exclusions in the policy and check that the policy is appropriate to your needs. Policy exclusions tend to vary between the products of different insurers.
You will no longer be covered and if you start paying again, the waiting periods and exclusions may be reapplied.
The claims procedure must be given to you in detail in the terms and conditions of your policy.
You may cancel your policy within 30 days of paying your first premium and receive a full refund if you have not claimed. Thereafter the policy can be cancelled at any time, but no premiums will be refunded.
0800 20 20 87 or 0800 11 04 43
P O Box 35655
Riverwalk Office Park, Block B
41 Matroosberg Road; Ashlea Gardens Ext 6; Menlo Park; 0081
Written by Loshini Govender
Community Relations Officer